New customer service trends seem to emerge every day, so keeping up can feel like quite the challenge. Mobile is becoming not only the new digital hub, but also the bridge to the physical world. That’s why mobile will affect more than just your digital operations — it will transform your entire business. Social media is a great platform for connecting with customers. These days, an online store and social media presence are absolutely essential. Business intelligence and performance analytics provide crucial insights, empowering employees to make better business decisions.
- Using Twitter can help boost customer satisfaction because it allows customers to interact with their brands and get information quickly.
- Listening to your customers can help you improve your brand over time as well as the products that you offer.
- You want to have a long term relationship with your customers that is built off of trust and responding to them on social media helps build that.
“Social media allow easy customer contact and engagement with brands. They also offer social interaction, build brands and diversify contact through multiple channels.”